Return Policy
Last Updated: June 7,2024
Internet Purchases
Your rights to return goods purchased via our website are protected under the Consumer Contracts Regulations and/or the Consumer Protection (Distance Selling) Regulations.
All of our products, including chicken saddles, chicken aprons, and turkey saddles, purchased over the internet come with a 14-day no-quibble guarantee.
You may cancel your order and return the goods within 14 days of receiving them for a full refund, including the cost of basic delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 14 days of us receiving the goods back. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.
Any goods returned should be unused, in original packaging, and in salable condition.
In Person Purchases
Your rights to return goods purchased in person are protected by the Consumer Rights Act.
If something’s gone wrong with an item you’ve bought, you may be entitled to a refund, repair, or replacement. For example, if you get home and discover the item is:
- broken or damaged (‘not of satisfactory quality’)
- unusable (‘not fit for purpose’)
In the unlikely event you find this to be the case, just bring the item back, together with proof of purchase, and we will take care of it for you.
We almost certainly will not accept an item back if:
- it was damaged by you, shows signs of wear and tear, you’ve had an accident or misused the item
- you knew about the fault before you bought the item
- you’ve just changed your mind
Returns Policy (General)
We may ask you to pay a “restocking fee” equivalent to 15% of the item value to cover bank charges, repackaging costs, and our time. We may change our returns policy at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your statutory legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to the minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.